Refunds & Returns Policy

At DCS Store, your satisfaction matters. This Refunds & Returns Policy explains how to return items, request refunds, and arrange exchanges. Please read carefully — following these steps helps us process your request quickly.

Last Updated: 10 Dec 2025

1. Overview

We aim to resolve any issues fairly and promptly. Returns and refunds are processed in accordance with manufacturer warranties and applicable South African consumer protection laws.

2. Faulty or Malfunctioning Items

Within 30 days of delivery

• If a product develops a fault within 30 days, DCS Store will assist under the manufacturer’s policy.
• Return shipping for verified faults within this period will be paid by DCS Store.

After 30 days

• Faults discovered after 30 days will be handled according to the manufacturer’s warranty terms.
• Return shipping costs for faults discovered after 30 days are the responsibility of the customer, unless the manufacturer specifies otherwise.

3. Incorrectly Purchased or Delivered Items

Incorrectly ordered / unwanted items (within 14 days)

• If you change your mind, or the item is not what you expected, you may return sealed, unused products within 14 days of delivery.
• Returns for unwanted items are subject to a 15% handling fee (whichever is greater), plus applicable courier charges.

Incorrectly delivered items

• If we deliver the wrong product, notify us immediately. Incorrect deliveries reported within 14 days will be collected and replaced at no cost to you.
• For fastest resolution, please inspect items upon delivery and reject any incorrect items to avoid delays.

4. Non-Returnable Items

The following items are not eligible for return unless faulty:

• Opened or downloaded software or licences with broken seals.
• Consumables and perishables (e.g., batteries when clearly used, per manufacturer guidance).
• Custom-configured, personalised or built-to-order products.
• Clearance items marked “Final Sale”.

5. How to Initiate a Return

Online (preferred)

• Log your return via our Returns portal on the website (self-service) for a faster process.

Email or Phone

• Email: +211920000140
• Phone: info@dcs.store

What to expect

• After your request, an agent will confirm the Return Authorisation (RA) and provide packing and shipping instructions.
• Returns of faulty items must include original packaging, accessories, and documentation where possible.

6. Packaging & Shipping

• Use original packaging where available and secure the item to prevent transit damage.
• For faults within 30 days, DCS Store will arrange or reimburse the return shipping as instructed.
• For returns outside the free return period or for unwanted items, shipping fees depend on the item size and your location and will be communicated during the return process.

7. Inspection, Approval & Refunds

• All returned items will be inspected by the manufacturer or an authorised agent when required.
• If the return is approved, refunds will be issued to the original payment method. Time to appear in your account depends on your card issuer or payment provider.
• If an item is inspected and found to be in working order, return shipping and handling charges will be deducted from any refund and/or you will be responsible for return shipping.

8. Exchanges

• Defective or damaged items can be exchanged for the same product where stock allows.
• To request an exchange, contact support or use the Returns portal. We will advise whether to expect a pickup or to ship the replacement first.

9. Warranty Returns

• For products covered by a manufacturer’s warranty, please refer to the warranty documentation included with the product or visit the manufacturer’s website.
• DCS Store will facilitate warranty claims when possible and advise on the correct procedure and any manufacturer-specific timelines.

10. Additional Terms

• DCS Store reserves the right to refuse returns that do not comply with this policy.
• Fraudulent returns may be reported and prosecuted.
• If you return part of an order (partial return), shipping and handling costs for the remaining items may be recalculated.